Return & Refund Policy
Return & Refund Policy
Last Updated: September 22, 2026
We want you to be satisfied with your purchase from BeautyBonilo.
Subject to the terms below, eligible products may be returned within 30 days of delivery.
This policy is in addition to any mandatory consumer rights you may have under applicable law.
30-Day Return Period
You may request a return within 30 days after receiving your order.
To request a return, please contact:
Please include:
- your order number;
- the product you wish to return;
- the reason for the return; and
- photographs or videos where the item is damaged, defective, or incorrect.
Return Conditions
To qualify for a return, products should generally be:
- unused or handled only as reasonably necessary to inspect them;
- in substantially the same condition as when received;
- returned with original packaging and accessories where reasonably possible; and
- accompanied by proof of purchase.
UK Cancellation Rights
Where UK consumer law applies, customers purchasing goods online may have statutory rights to cancel their purchase within the legally applicable cancellation period.
Our voluntary 30-day return policy does not reduce any statutory consumer rights.
Non-Returnable Products
Subject to applicable law, returns may not be accepted for:
- personalised or custom-made products;
- products that deteriorate or expire rapidly;
- sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed;
- gift cards;
- products damaged through misuse or improper handling after delivery; or
- other products that are lawfully exempt from cancellation or return rights.
Nothing in this section limits your rights relating to faulty, damaged, or misdescribed goods.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible.
Please provide:
- your order number;
- a description of the problem; and
- clear photographs or video evidence where relevant.
After reviewing the issue, we will provide an appropriate remedy in accordance with applicable law. This may include a refund, replacement, repair, or another suitable solution.
Return Address
Please do not return products to our registered company address unless we specifically instruct you to do so.
Our registered office may not be equipped to receive or process customer returns.
After your return request is approved, our customer service team will provide the appropriate return instructions and return destination.
Return Shipping Costs
For ordinary change-of-mind returns, customers may be responsible for return shipping costs where permitted by law.
Where a product is defective, incorrect, damaged on arrival, or where applicable law requires us to cover the cost, we will provide an appropriate solution.
Refunds
After we receive and inspect an eligible return, we will notify you whether the refund has been approved.
Approved refunds will normally be returned to the original payment method.
Your bank, card issuer, or payment provider may require additional time to process and display the refunded amount.
Original Shipping Costs
Where required by applicable law, standard outbound delivery charges may be refunded following a valid cancellation.
If you selected a more expensive premium shipping option, any refund of shipping charges may be limited to the cost of the standard shipping option where permitted by law.
Exchanges
If you wish to exchange a product, please contact us before returning it.
Exchange availability depends on stock availability.
Order Cancellation Before Shipment
If you wish to cancel an order before it has shipped, please contact us as soon as possible.
We will make reasonable efforts to cancel the order before fulfilment. However, we cannot guarantee cancellation once processing or shipment has begun.
Contact
Email: service@beautybonilo.com